1. Introduction
At Squere Wealth Academy, we strive to provide high-quality educational content on stock and options trading. We understand that sometimes our courses may not meet your expectations. This Refund Policy outlines when and how you can request a refund for purchases made through our website or services.
2. Eligibility for Refunds
2.1 Online Courses
For our standard online courses, we offer a 7-day money-back guarantee. If you are not satisfied with the course content, you may request a full refund within 14 days of purchase, provided you have not completed more than 25% of the course content.
2.2 Premium Courses and Mentorship Programs
For our premium courses and mentorship programs, we offer a 7-day money-back guarantee. You may request a full refund within 7 days of purchase, provided you have not completed more than 15% of the course content or participated in more than one mentorship session.
2.3 Workshops and Live Events
For workshops and live events:
- Cancellations made 14 or more days before the event: Full refund minus a 10% processing fee
- Cancellations made 7-13 days before the event: 50% refund
- Cancellations made less than 7 days before the event: No refund
If Squere Wealth Academy cancels a workshop or live event, you will receive a full refund or the option to transfer to another event.
2.4 Subscription Services
For subscription-based services, we do not provide refunds for past billing cycles. You may cancel your subscription at any time, and your access will continue until the end of the current billing cycle.
3. Non-Refundable Items
The following items are non-refundable:
- Downloads or digital products that can be immediately accessed, downloaded, or streamed
- Services that have been fully performed
- Custom or personalized trading plans
- Bundle packages with discounted pricing, unless otherwise specified in the product description
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at [email protected]
- Include your order number, the date of purchase, and the reason for your refund request
- Our team will review your request and respond within 2-3 business days
All refund requests will be processed within 5-10 business days after approval. The refund will be issued to the original payment method used for the purchase.
5. Exceptional Circumstances
We understand that exceptional circumstances may arise that prevent you from using our services as intended. In such cases, please contact our support team, and we will consider your situation on a case-by-case basis. Documentation may be required to support your claim.
Exceptional circumstances may include:
- Serious illness or hospitalization
- Family emergency
- Natural disaster
- Technical issues on our platform that persist despite reasonable troubleshooting efforts
6. Chargebacks
Before initiating a chargeback with your payment provider, we encourage you to contact our support team to resolve any issues or concerns. Unauthorized chargebacks may result in the suspension of your account and access to our services.
7. Course Access After Refund
Once a refund has been processed, your access to the course or service will be revoked immediately.
8. Policy Changes
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
9. Contact Us
If you have any questions about our Refund Policy, please contact us at [email protected].